Protecting people and the environment is a very important us, and we are constantly reviewing the different ways we can make improvements through ethical practices, waste reduction, and recycling.

From sourcing through to production and paper cup recovery, we are dedicated to having a positive social and environmental impact through the initiatives we lead.

Plastic Reduction


We grew our existing partnership with KeepCup in June 2018 to ensure reusable cups are available in every single store. KeepCups are manufactured and assembled in the UK, so we’re thinking global, but acting local.

We also encourage the use of reusable cups by offering 10 cents off all barista handcrafted drinks.

Waste Reduction


Responsible management of paper cups is very important to us, and we will continue to work with our waste service providers, our customers, and others in our industry to ensure the proactive focus on the issue is maintained. We are passionate about the environment and are founders of the PCRRG (The Paper Cup Recovery and Recycling Group) set up in 2014.

This is a cross industry group that actively works across the paper cup supply chain to increase the rates of capture and recycling of paper goods.

Plastic Reduction


As part of our commitment to reduce single use plastics, in June 2018, we replaced plastic straws with marine biodegradable straws in all of our US, UK and Irish coffee houses.

This will remove at least 7 million plastic straws a year from entering waste streams.

Ethical Working


From the beginning, we have embraced the values of fairness, decency, warmth, and kindness in the pursuit of excellence. Our approach to coffee sourcing is no different.

If we are to continue to create excellent coffee, we need to ensure our farmers are fairly rewarded. We owe our reputation to sourcing high quality beans, and we pay premium prices for those beans.

The vast majority of the beans in our unique blend are sourced from identifiable and traceable sources, and we are working hard to ensure we purchase every bean this way.

We also work with the Rainforest Alliance on sourcing our beans from certified farms and on encouraging sustainable livelihoods for farmers and their families, taking responsibility not just for great coffee, but supporting communities and the environment where our coffee is grown.


Our development team constantly reacts and adapts, looking to where we can reduce salt, fat, sugar, or offer alternative products in response to allergies and the valuable feedback of our customers.

We are committed to all eggs used in our products to be 100% cage free by 2026, and already have achieved this in many products.

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